SHIPPING & DELIVERY

ORDER PROCESS

The Closet Ghost is based in Greece and all prices are in EUR (€). We accept American Express, Mastercard, Visa and China UnionPay (CUP). International conversion rates may apply.

Orders can take 1-3 business days to process before shipping.

Flat shipping rates:

3 € – Greece

11 € – International 

We offer free shipping for orders over 150€.

Once you place an order, you will receive an order confirmation to the e-mail address provided at checkout. Once your order has shipped, you will receive an e-mail with tracking information and a confirmation of shipment. All clients are responsible for providing the correct shipping and billing information as well as promotional or gift card codes at checkout.

DOMESTIC & INTERNATIONAL SHIPPING

Orders can take 1-3 business days to process before shipping.

Delivery times may vary depending on local disruptions.

INTERNATIONAL DUTIES AND TAXES

International shipments may be subject to customs fees and import taxes upon delivery determined by the shipment’s destination country. Please note that the recipient of the shipment is responsible for any fees or duties if found by customs. If you do not claim your package, you are responsible for the original shipping charges and the cost of returning the package to The Closet Ghost.

P.O. BOXES

Please note that we do not ship to P.O. boxes. If you placed an order with a P.O. box as your shipping address, our team will contact you via e-mail to receive a verified street address to ship to.

SIGNATURE CONFIRMATION

Signature confirmation upon delivery is required on domestic purchases. If you would like your package to be released without a signature, please e-mail our team at info@theclosetghost.com with your order number and electronic signature. Any order over 200 cannot be released without a signature.

The Closet Ghost is not responsible for costs related to returned packages due to not claiming a package and/or providing an incorrect address. If a package is returned to The Closet Ghost, please note that the client is responsible for the re-shipping fee as the original shipping label will be void. Original shipping and processing fees cannot be refunded.

The Closet Ghost is not responsible for lost, stolen, or damaged mail. We take great care in our packaging so that it does not damage during shipping. Once your package has left our warehouse, it is in the care of your mail courier and all following action will need to be taken with your local post office.

CONTACT

Due to the large amount of direct messages we receive on Instagram, we ask that all customer care questions be e-mailed to info@theclosetghost.com.